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DB Administration, Security and Compliance for First Distribution

DB Administration, Security and Compliance for First Distribution

First Distribution’s Database Administration, Security and Compliance needs lead it to trusted advisor, Ascent Technology. For any large organisation, Database Administration (DBA) is a vital part of maintaining their Data Platform Operations effectively. As it has...

Ascent Technology helps Bidfood SA migrate to Microsoft Azure

When Bidfood SA chose to modernise and migrate its data platform to Microsoft Azure, it turned to Ascent Technology for help. In a world that is digitally transforming, it is more vital than ever to an organisation’s success to utilise the latest platforms to drive...

Ascent Technology helps migrate Phumelela Gaming to Azure

A Windows Server and SQL Server consolidation, optimisation and migration to Microsoft Azure enables the company to reduce costs, modernise its data platform and boost its innovation capabilities. As an operator running two distinct betting businesses, Phumelela...

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Database System Health Check Service from Ascent Technology

Database System Health Check Service from Ascent Technology

A Database System Health Check assesses if your Database is running optimally, and can help diagnose challenges before performance issues, and/or down time affect your users. That’s where Ascent's Database Health Check Service comes in. Our Database Health Check...

Database Security and Compliance with DB Shield

The growing number of threats to databases and unauthorised access to the data within, is clearly creating on-going headaches for CIOs. Solving these headaches may not be easy, but by asking the right questions, CIOs can begin to overcome their Database Security and...

Database Administration and Support Service from Ascent Technology

Economic volatility is driving a greater number of organisations to consider cost cutting measures and to implement consolidation procedures. This situation is further compounded by the growing skills shortage that makes it more difficult for businesses to acquire and...

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Microsoft Data and Analytics Partner of the Year Finalist

Microsoft Data and Analytics Partner of the Year Finalist

Ascent Technology continues its strong showing in the Microsoft Partner of the Year awards, as a finalist in the Data and Analytics Partner of the Year award. Finalist Data and Analytics Partner of the Year "It is always gratifying to be recognised by Microsoft as one...

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FROM THE DESK OF THE MD

From the Desk of the MD – January 2019

From the Desk of the MD – January 2019

The start of another year inevitably brings with it the promise of change, and in wishing all our clients a happy New Year, we would like to suggest that 2019 is going to be a year of considerable and exciting change. After all, not only do we have what are sure to be...

Case Study MTC

Ascent Technology upgrades MTC’s mission-critical Oracle VLDB environment with no downtime

29 Feb 2012

As the largest mobile operator in Namibia, Mobile Telecommunications Limited (MTC) is a company that requires enormous amounts of business intelligence (BI) in order to successfully serve its customer base. With over 1,7 million subscribers, the company has a clear need to understand customer wants and needs, as well as develop a better understanding of market segmentation, with a view to delivering relevant products and services.

With this in mind, MTC had implemented a database environment designed to meet these BI requirements. With a 30 Terabyte environment that has in the region of 45 million records loaded into it per day, this solution is what is known as a Very Large Database (VLDB) environment. However, due to a hardware fault, the VLDB began to experience problems with data corruption, leading MTC to call in the experts.

Konrad Swart, Manager: IT Infrastructure at MTC takes up the story: “We realised quickly that we needed to sort this issue out. However, our senior in-house database specialist had recently resigned, leaving us short of the necessary skills. This was when we engaged with Ascent Technology.”

“Ascent not only offered a deep understanding of complex database environments, but was also able to bring both skilled personnel and a strong technical focus to the table. The company’s assistance meant that not only were we able to recover all the corrupted data, but we were able to do it without any significant downtime. They adopted a step-by-step approach and developed an action plan with specific schedules and timelines. This meant that MTC’s management was constantly kept apprised of the situation and exactly where the project stood at any given time. We have now restored the availability in this environment to well over 99%, which is a significant improvement on where we were before Ascent became involved.”

Johan Lamberts, MD of Ascent Technology, points out that the organisation went the extra mile to ensure that MTC’s environment was properly taken care of. Ascent also offered to upgrade MTC’s Oracle database to the latest version available, version 11. This, he says, was done at the same time the corruption issue was being solved.

“Upgrading MTC to the latest version, has enabled the company to make use of features like advanced compression and partitioning. The upgrade also reduced the complexity of the VLDB environment, thus simplifying the management thereof. The task was complex, but we drew on our extensive expertise to ensure that the entire project was completed in just two months. Moreover, the vast majority of the work was done remotely, by our team based in South Africa.”

“There was an enormous amount of additional effort put into this project by the Ascent team, but this extra effort only serves to underline Ascent’s flexibility and focus on service excellence. We are an organisation that makes its experts available to its customers on a 24/7 basis – even when the customer is based in a different country altogether,” states Lamberts.

Swart indicates that although MTC only faced the challenge of data corruption on one of its numerous Oracle databases, Ascent also assisted with the maintenance and management of the rest of its database environment. He says that in addition to this, Ascent also offered to train and upskill MTC’s own in-house database administrators.

“Although this upskilling was not part of the original agreement, Ascent insisted that on-site skills are a necessity. Therefore the company provided training to our people to ensure that we not only have an optimal database environment, but also the skills close at hand to keep it that way. Clearly, we made the right choice in bringing Ascent on board.”

Swart states that now that the data corruption is a thing of the past, Ascent is helping MTC to assess its future requirements and to plan a strategic roadmap to assist the business to get to where it wants to be. He says that the mobile operator is so impressed with Ascent’s professionalism, availability, knowledge and skills that it has chosen to enter in a co-sourcing agreement with the company. MTC has therefore signed a service level agreement that will see Ascent continue to provide support and services, in conjunction with MTC’s own in-house database administrators.

“Our two organisations have developed a trusted and fulfilling partnership, and we are looking forward to a long and fruitful relationship with Ascent well into the future,” concludes Swart.

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