Economic volatility is driving a greater number of organisations to consider cost cutting measures and to implement consolidation procedures.
Cheaper and Better
The answer is really quite simple:
The continuing economic woes around the globe are being compounded by an increasing shortage of critical specialist skills, leading enterprises to search outside the organisation for these.
The key difference between a customer and a client is that where a customer uses your service once, a client repeatedly makes use of your service and organisation, thus building a trusted advisor relationship with you.