Database Administration and Support Service from Ascent Technology

Ensure continuous database performance and compliance with Ascent Technology’s Managed DBA Service. Get 24/7 monitoring, ISO 27001 governance, and expert DBA support for SQL Server, Oracle, MySQL, PostgreSQL, and more – trusted by enterprises across South Africa and beyond.

The Challenge of Managing Databases in a Modern World

Modern organisations run on data – but as environments expand across cloud and hybrid platforms, keeping databases secure, available, and optimised has become more complex and costly than ever.

With skilled database administrators in short supply and the pressure for 24/7 uptime rising, many IT teams end up reacting to issues instead of preventing them.

That’s where Ascent Technology’s Managed DBA Service – trusted by enterprises across South Africa and beyond – comes in.

We provide the expertise, tools, and proactive database monitoring to keep your platforms performing at their best. You can co-manage or fully outsource your DBA operations, backed by guaranteed SLAs, measurable results, and ISO 27001-aligned governance.

With more than two decades of experience, Ascent Technology helps organisations modernise, optimise, protect – and expertly manage – their database environments with confidence.

Why Database Administration Matters More Than Ever

In today’s data-driven world, effective database administration is essential to business resilience and performance. Neglecting this critical function doesn’t just risk downtime – it leads to silent performance losses, escalating costs, and compliance exposure that build up over time.

From under-tuned workloads and missed patches to inconsistent backup policies and unverified recovery plans, even minor oversights can compromise productivity and data integrity.

A proactive DBA service model changes that.

By combining 24/7 monitoring, structured maintenance, and continuous optimisation, Ascent Technology helps organisations move from reactive firefighting to predictable performance – freeing internal teams to focus on innovation, not maintenance.

At a Glance: Why Leading Organisations Choose Ascent

Leading organisations across industries choose Ascent Technology because our Managed DBA Service delivers proactive management, deep platform expertise, and measurable results that drive long-term value.

• 24/7 Monitoring and Incident Response – SLA-backed support with guaranteed response and escalation paths
• Proactive Performance Optimisation – continuous tuning, capacity planning, and resource right-sizing for sustained efficiency
• Multi-Platform Expertise – support for Azure SQL, SQL Server, Oracle, PostgreSQL, MySQL/MariaDB, MongoDB, Cosmos DB, EnterpriseDB, and Amazon RDS
• Security and Compliance Alignment – ISO 27001-governed operations with audit readiness for POPIA and GDPR
• Flexible Engagement Models – co-managed or fully outsourced options that scale coverage and cost to your needs

Ready to simplify your database administration?

Contact Us About DB Admin.

How Ascent’s Database Administration Outsourcing Service Works

Every process, task, and change we manage is designed to reduce downtime, enhance performance, and strengthen compliance.

Our Database Administration Outsourcing Service ensures your database environments remain secure, optimised, and available 24/7, through a proven operational framework that combines automation, expertise, and measurable accountability.

This framework delivers complete visibility and control over your managed database operations – seamlessly integrating with your internal IT governance model.

Our Managed DBA Framework

A proven framework guides how Ascent Technology delivers continuous, proactive database management through our Managed DBA Service.

Our process ensures every database under our care remains stable, secure, and continuously optimised – all with complete transparency and measurable results.

Each engagement follows a structured Monitor – Maintain – Optimise – Report cycle designed to keep your environments predictable, high-performing, and fully compliant.

Our Framework:

These reports also integrate seamlessly with the Database Health Check Service (DB Health) and Database Security and Compliance Service (DB Shield) for complete data-platform visibility and governance alignment.

Engagement Models That Fit Your Needs

Every organisation manages its database environment differently.

Whether you need to fill a skills gap, extend coverage, or fully outsource database operations, Ascent Technology offers flexible engagement models that align with your budget, risk profile, and governance requirements.

Engagement Models:

Governance, Security, and Compliance

Our DBA operations are conducted under ISO 27001-certified information-security practices and align closely with our Database Security and Compliance Service (DB Shield).

We maintain strict change-management protocols to protect data integrity and ensure continuous compliance, including:

• Role-based access controls
• Documented maintenance and deployment windows
• Change-approval boards (CAB) for production actions

Together, these controls provide full audit readiness and governance assurance across every managed database environment.

Deliverables You Can Expect

Every Ascent Technology Managed DBA Service engagement is defined by transparent reporting and measurable outcomes.

These deliverables give you complete visibility into the health, performance, and security of your database environments.

• Comprehensive Monthly Health & Security Report – real-time insight into performance trends and incident resolution metrics
• Patch, Change & Maintenance Log – fully documented updates for audit and governance review
• Performance & Optimisation Recommendations – actionable guidance to reduce bottlenecks and improve efficiency
• Quarterly Disaster Recovery and Performance Review – structured analysis to ensure resilience and capacity planning
• Direct Access to Senior DBAs – personalised consultation and escalation support whenever you need

Comparing In-House vs Managed DBA Services

Maintaining reliable database operations in-house has become increasingly complex and expensive.

From skills shortages and retention challenges to 24/7 coverage expectations, internal teams often struggle to balance reactive support with strategic innovation.

By contrast, outsourcing or co-managing your DBA function with Ascent Technology’s Managed DBA Service provides scalability, compliance, and predictable cost efficiency – while keeping you firmly in control of your data.

The following comparison outlines how our outsourced DBA model delivers measurable value, resilience, and operational confidence compared to maintaining an in-house team.

Coverage and Scalability – Delivering 24/7 reliability and instant scalability while optimising resources.

With Ascent’s Managed DBA Service, you gain both the scale and agility of an enterprise-grade operations team – without the complexity or fixed costs of building it in-house.

Compliance and Continuity – Building audit-ready governance, security, and business resilience.

With Ascent’s Managed DBA Service, your database operations are protected by enterprise-grade governance, ensuring compliance, continuity, and peace of mind – even in the most demanding environments.

Value and Strategic Impact – Transforming database management into measurable business performance.

Partnering with Ascent Technology’s Managed DBA Service helps transform database management from a cost centre into a strategic enabler – driving innovation, agility, and measurable long-term value.

The Measurable Benefit

Building on these advantages, partnering with Ascent Technology’s Managed DBA Service delivers measurable improvements across cost, performance, and compliance – outcomes that translate directly into long-term operational value.

• Reduced downtime and improved performance stability
• Lower total cost of ownership (TCO) through proactive optimisation and resource right-sizing
• Enhanced compliance posture aligned to ISO 27001, POPIA, and GDPR standards
• Predictable service costs backed by clear SLA performance metrics

How DB Admin Complements Other Ascent Services

DB Admin forms part of Ascent Technology’s integrated database and data-platform service suite – working seamlessly alongside our Database System Health Check Service (DB Health) and Database Security and Compliance Service (DB Shield) to deliver complete data assurance.

With DB Health: Findings from DB Health feed a prioritised optimisation roadmap that DB Admin executes and maintains for measurable, sustained performance.

With DB Shield: DB Admin pairs day-to-day operations with continuous security and compliance monitoring – closing audit gaps and reducing risk in real time.

Together: These services deliver reliable operations, verified protection, and continuous improvement – ensuring your databases are modernised, optimised, and protected for long-term success.

Positioned within Ascent’s Modernise – Optimise – Protect framework, DB Admin anchors the Optimise pillar, reinforced by DB Health under Modernise and DB Shield under Protect for holistic data assurance.

Best Value. Proven Results.

Ascent Technology’s Managed DBA Service delivers exceptional value and measurable performance improvements compared to expanding internal database teams.

With 24/7 support, ISO 27001 governance, and deep multi-platform expertise, Ascent ensures your databases operate optimally, securely, and efficiently – every day.

By choosing Ascent, you gain more than a managed service – you gain a performance partner focused on long-term results and continuous improvement.

Partner with Ascent Technology

Your Database Environment – Modernised, Optimised, and Protected

Every hour of downtime, every missed update, and every performance bottleneck has a cost. With Ascent Technology as your partner, those risks disappear – replaced by predictable performance, measurable results, and complete visibility.

Choosing Ascent means partnering with a Managed DBA Service provider focused on outcomes, reliability, and long-term value – not just maintenance.

Here’s what you can expect when you partner with us:

What You’ll Gain

Partnering with Ascent Technology’s Managed DBA Service delivers tangible advantages that enhance operational performance, reduce risk, and free your team to focus on strategic priorities.

• Peace of Mind: 24/7 support, proactive monitoring, and guaranteed SLA response times.
• Cost Efficiency: Predictable monthly costs with no hiring, training, or retention overheads.
• Performance Confidence: Databases tuned, secured, and managed for long-term reliability.
• Governance Assurance: ISO 27001-aligned processes with audit-ready documentation.
• Strategic Freedom: Free your IT team to focus on transformation – while we ensure uninterrupted database performance.

Let’s explore how our Managed DBA Service can modernise, optimise, and protect your database environment – delivering the outcomes your business depends on.

Frequently Asked Questions (FAQs)

Let’s Talk About Your Database Environment

Ready to eliminate database management, maintenance, and performance challenges?

Contact Us today and discover how our Managed DBA Service can deliver stability, scalability, and long-term performance for your business.

Also See

> Clients benefit from Database Administration Outsourcing
> Database System Health Check Service
> Database Security and Compliance Service